Policies & Information

Below you can find details on our Privacy, Refund, Shipping, and Terms of Service policies. We’re committed to offering transparency and support for every customer.

Privacy Policy

Your privacy is important to us. PureTonePro™ collects personal information only to process orders and improve your shopping experience. We never sell, rent, or share your data with third parties without consent.

Data such as name, email, and shipping address are stored securely using encrypted systems. Payments are processed through trusted gateways like Shopify Payments and Stripe, ensuring your details are protected.

Refund Policy

We want you to be 100% satisfied with your purchase. If you’re not completely happy, you can return your product within 90 days of delivery for a full refund.

  • Items must be returned in their original condition and packaging.
  • Contact support@puretonepro.com to start the return process.
  • Refunds are issued to the original payment method within 5–7 business days.

Shipping Policy

We offer FREE worldwide shipping on all orders. Orders are processed within 24 hours and typically delivered within:

  • 5–8 business days for U.S. orders
  • 7–15 business days for international orders

Once shipped, you’ll receive a tracking number via email. Delays caused by customs or local couriers are beyond our control, but our support team will assist you with any issue.

Terms of Service

By placing an order with PureTonePro™, you agree to our terms and conditions. We reserve the right to modify prices, descriptions, and policies at any time without prior notice.

Unauthorized resale, reproduction, or misuse of the PureTonePro™ brand or materials is strictly prohibited. For all inquiries or clarifications, please contact our support team.